Privacy Policy

Last updated: January 1, 2025

Information We Collect

PlayQuanta collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any other information you choose to provide.

We automatically collect certain information about your use of our platform, including gameplay telemetry data, usage patterns, device information, IP addresses, and browser types. This data is essential for providing our analytics and experimentation services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing gameplay telemetry, generating analytics reports, and facilitating split testing workflows. We also use this information to communicate with you about your account and our services.

Your data enables us to develop new features, conduct research and analysis to improve our platform, and provide customer support. We may also use aggregated, de-identified data for industry research and benchmarking purposes.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our platform and conducting our business.

We may disclose your information when required by law, to protect our rights and property, or in connection with a business transaction such as a merger or acquisition. In such cases, we will ensure appropriate protections are in place.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Gameplay telemetry data may be retained for extended periods to enable long-term analytics and trend analysis.

You may request deletion of your personal information at any time, subject to certain legal and operational requirements. We will respond to such requests within the timeframes required by applicable law.

International Data Transfers

PlayQuanta operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

For transfers from the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your data receives adequate protection.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also have the right to object to or restrict certain processing activities.

To exercise these rights, please contact us using the information provided in this policy. We will respond to your request within the timeframes required by applicable law and may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Our Cookie Policy provides detailed information about the types of cookies we use and how you can manage your preferences. Essential cookies are necessary for platform functionality and cannot be disabled.

Third-Party Services and Integrations

Our platform may integrate with third-party services and tools to enhance functionality. These integrations are governed by the privacy policies of the respective third parties, and we encourage you to review them.

We carefully select third-party partners and require them to maintain appropriate data protection standards. However, we are not responsible for the privacy practices of external services.

Children's Privacy

PlayQuanta is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Game studios using our platform are responsible for ensuring compliance with applicable children's privacy laws, including obtaining necessary parental consent for games directed at children.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information as defined by the CCPA. California residents may exercise their rights by contacting us through the methods specified in this policy.

European Data Protection Rights

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.

We process your personal information based on various legal grounds, including consent, contract performance, legitimate interests, and legal compliance. You may withdraw consent at any time where processing is based on consent.

Data Processing for Analytics

As an analytics platform, we process large volumes of gameplay telemetry data to provide insights and recommendations. This processing is essential to our service and is conducted in accordance with applicable data protection laws.

We implement privacy-by-design principles, including data minimization, purpose limitation, and technical safeguards to protect player privacy while enabling meaningful analytics for game studios.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through our platform or by email.

Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through our support channels or by email.

We are committed to addressing your privacy concerns promptly and transparently. For urgent privacy matters, please indicate the nature of your inquiry in your communication.