Terms of Service - PlayQuanta

Acceptance of Terms

By accessing or using PlayQuanta's analytics platform and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms constitute a legally binding agreement between you and PlayQuanta. Your use of our services signifies your acceptance of these terms and any updates or modifications we may make from time to time.

Service Description and Availability

PlayQuanta provides a comprehensive analytics and experimentation platform for game studios, including gameplay telemetry collection, split testing workflows, and data visualization tools. Our services are delivered through cloud-based infrastructure.

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect service availability.

Account Registration and Security

To use our services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that violate these terms or pose security risks.

Acceptable Use and Restrictions

You may use our services only for lawful purposes and in accordance with these terms. You agree not to use our platform to collect, process, or analyze data in violation of applicable privacy laws or third-party rights.

Prohibited activities include attempting to reverse engineer our software, interfering with service operations, transmitting malicious code, or using our services to compete with PlayQuanta or develop competing products.

Subscription Plans and Billing

Our services are offered through various subscription plans with different features and usage limits. Subscription fees are billed in advance and are non-refundable except as expressly stated in these terms or required by law.

We reserve the right to modify pricing with reasonable notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals unless you cancel your subscription.

Data Ownership and Usage Rights

You retain ownership of all data you provide to our platform, including gameplay telemetry and configuration settings. We obtain limited rights to process this data solely to provide our services and generate analytics insights.

We may use aggregated, anonymized data for service improvement, research, and industry benchmarking. Such use will not identify you or your specific games and will comply with applicable privacy laws.

Intellectual Property Rights

PlayQuanta and its licensors own all rights, title, and interest in our platform, including software, algorithms, documentation, and related intellectual property. These terms do not grant you any ownership rights in our technology.

You grant us a limited license to use your trademarks and logos solely for the purpose of providing services and as reasonably necessary for platform operations and marketing with your consent.

Service Level Commitments

We commit to maintaining reasonable service levels and will use commercially reasonable efforts to ensure platform availability and performance. Specific service level agreements may be outlined in your subscription plan or separate agreement.

In the event of service disruptions, we will work diligently to restore functionality and may provide service credits as outlined in your specific service level agreement.

Limitation of Liability

To the maximum extent permitted by law, PlayQuanta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to these terms or our services shall not exceed the amount you paid to PlayQuanta in the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless PlayQuanta and its affiliates from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

This indemnification obligation includes reasonable attorney fees and costs. We reserve the right to assume exclusive defense of any matter subject to indemnification, at your expense.

Termination and Suspension

Either party may terminate these terms at any time with appropriate notice. We may immediately suspend or terminate your access for violations of these terms, non-payment, or other material breaches.

Upon termination, your right to use our services ceases immediately. We will provide reasonable opportunity to export your data, subject to technical limitations and applicable law.

Dispute Resolution and Governing Law

These terms are governed by the laws of the jurisdiction where PlayQuanta is incorporated, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct negotiation. This requirement does not apply to claims for injunctive relief or intellectual property violations.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, labor disputes, or technical failures of third-party infrastructure.

During force majeure events, affected parties will use reasonable efforts to minimize impact and resume normal operations. Extended force majeure events may result in termination rights for either party.

Modifications and Updates

We reserve the right to modify these terms at any time. Material changes will be communicated through our platform or by email, and continued use of our services constitutes acceptance of the modified terms.

We may also update our services, add new features, or discontinue certain functionality with reasonable notice. Such changes are part of our ongoing service improvement efforts.

Severability and Entire Agreement

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These terms, together with your subscription agreement and privacy policy, constitute the entire agreement between the parties.

No waiver of any term or condition shall be deemed a continuing waiver, and our failure to enforce any provision does not constitute a waiver of our right to enforce such provision in the future.